Client Feedback Gallery

"Having Chris here yesterday was a great experience. The scope of what I thought the day was going to be changed mid-day and Chris was awesome about rolling with it. He helped me get caught up on several other items that I have not had time to do. He was great!"

"Everyone involved got our emails flowing again. Oh happy day!"

"William, Tim and Josh were all very diligent, responsive and very helpful in analyzing and resolving my multiple issues."

"Zack has always been spot on when it comes to servicing my office. It is always a pleasure having him come down to assist us making sure the end result is exactly what we wanted."

"Akuity promptly responded to our request for assistance with this server issue. The Akuity Engineer, Joe A., was able to troubleshoot the issue remotely. He quickly and correctly diagnosed the problem. Akuity service desk (Tim C.) then coordinated a convenient service time for the bad fan replacement. Given that we have only a single server here, it was important that we minimized impact to our client community. Akuity met our service needs precisely."

"Our Email system was down and they got on it right away. Couldn't be happier with the response or outcome."

"Once the problem was understood, which took a phone call, the fix was fast and complete. Thanks for your help!"

"Chris made the experience. Very knowledgeable, patient and a good sense of humor for those of us that don't know all the IT lingo. Thanks Chris"

"Akuity's response to my request was very good. The Akuity representative (Heather) was very punctual according to our agreed upon schedule for our site visit. The results of Heather's analysis were provided quickly. Akuity's format and proposal was presented in a formal, professional format that included options against our request vs a one size solution."

"Ian was quite knowledgeable and he also did not make me stay on the phone/computer with him the entire time once he determined it might take a bit of time. He answered all my questions and had everything up and running in no time."

"Chris was so patient, kind and timely. Took the extra steps to understand my needs. I would love to work with him again for any of my needs."

"I really appreciate that Zack was able to come to my office late in the evening after the snow storm to help me get my server back up and running for appointments the next day. While it was an easy fix for him, it would have set us back at least another half day of lost appointments if we hadn't been able to fix it that night. Akuity really came through for us."

"It was an organized systematic session and every time we hit a dead end the rep was able to try a different approach and he got the job done. I was surprised to see this problem solved in the time it was. Thank you."

"Nick was quick to resolve a not so obvious access problem which was related to share permissions. Nick provided solid troubleshooting method and quickly resolved the issue."

"Thanks to Chris as he saved the day. VM's not coming up after power outage and then an orphaned VM which he also took care of. Great service and great response time."

"Rapid response, experienced technicians who let me do what I knew how, then took over when I reached the limits of my expertise. So, at the end of the session, the job was done, I was confident in the work done by the Akuity tech, and I had learned more about my systems."

"Ian has been so helpful, professional and has fabulous follow up. It is a pleasure working with him and he gets the job done!"

"Nick did a nice job explaining what was happening and reassuring me that things were not horrible."

"Kelly was great to talk to and would find the answers I needed in a timely manner."

"William did a GREAT job! He was able to solve my issue and went above and beyond to prevent future problems and provide me with the tools I need for my job."

"Thank you soooooo much to CHRIS!!!! This problem took many people over a week to fix, but Chris managed to hunt down the problem, fix it, AND improve upon what we had!!! And not only is he very competent, he was polite and had a good sense of humor through it as well!! (which makes a world of difference when you are frustrated and cranky about the situation!!) Thanks again to Chris for helping us out finally!!!"

"The fact that I emailed over the weekend and it was resolved before I even got to work. You people are awesome..."

"Request was done same day and executed correctly. Kudos to Joseph Abbascia for the great help!"

"Josh answered the phone and was his usual kind courteous attentive knowledgeable brilliant creative self and quickly solved my troubles and made me smile all the while. Genius of a being. Thank You!"

"Thank you William for your great support in getting my computer up and running this morning."

"Prompt efficient service with a smile - you can tell if someone is smiling, or at least enjoying their work, even over the telephone."

"Nick you are so patient! Your competence kept me calm! Thank you for all your help today!"

"My experience was wonderful, I'm horrible with technology and the representative was very positive and helped me through without issues. In my opinion he deserves a gold star."

"Josh is engaging and easy to speak with on the telephone while he expediently handles all tasks necessary to provide superior support service. Gratitude & smiles."

"Chris was here in a timely manner, completed the switchover with minimal disruption, and provided good suggestions to improve our utility closet area."