Support

Call the AKUITY Help Desk at 508.756.9300 opt. 1 to initiate a remote support session or email support@akuity.com

  Our in house technology specialists, based right here in Auburn MA, work directly with you and your staff to re-mediate any technical issues that arise. From simple email issues, to the more complex, we are here to make sure it gets done right the first time. In the event that a support issue that cannot be resolved remotely, it will be escalated and dispatched either immediately or for your next scheduled visit.    

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Contacting Technical Support - 508.756.9300

AKUITY Technologies offers secure remote support and telephone support. AKUITY also offers a full range of IT consulting services to meet your needs.  

Web-based Support

With our secure live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get your technical issues resolved promptly. To request web based support please call us to open a service ticket and be connected to a support pro.  

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Which Support Plan is Best for You?

The industry veterans, technology experts, and managed services team at AKUITY can provide you with a tailored network services and on-going maintenance plan that can be customized to your unique needs and requirements, while simultaneously taking into account your budget considerations and overall business initiatives. From support contracts to managed services and 24X7 remote monitoring, we have an option for everyone:

• Managed service agreements with fixed monthly cost
• Priority service agreement with block time
• Time and materials engagements