Remote Support

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Skilled Engineers

Many years of experience providing remote support has helped AKUITY to perfect the skills to solve IT problems without the cost and delays associated with on-site service calls. Sophisticated remote access tools, combined with experienced technicians, enables AKUITY to provide quick and affordable resolutions to your IT problems. AKUITY is experienced in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner our engineers have the advantage of a wide range of Microsoft support tools, technical information, and on-going training.

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TechWatch - Support for Maximum Network Availability

For organizations with mission critical applications, AKUITY offers the option of 24x7 remote monitoring services to help ensure the highest network availability. TechWatch monitors all IP based devices at your site and allows us to become proactive and eliminate problems before they occur. TechWatch performs customized monitoring based on specific devices and applications, to meet an individual organization's business requirements. Monitoring of all critical network components such as workstations, servers, applications, websites, network services, network devices (i.e. firewalls and routers) are all available through industry based standards and protocols (WMI, SNMP, Syslog, NetBios, ICMP, XML, etc).